Responsible Gaming at National

At National, we believe that gambling should always remain an enjoyable form of entertainment, never a source of stress or financial hardship. We are committed to promoting responsible gaming practices across our platform, and we want every player at National Casino to feel confident that we prioritise their wellbeing. This page explains the tools, resources, and support we provide to help you stay in control while you play.

Our Commitment to Safer Gambling

We at National understand that for the vast majority of our players, gambling is a fun leisure activity. However, we also recognise that for some individuals, gambling can become problematic. That is why we have built a range of responsible gaming features directly into our platform. Our National team works continuously to ensure that our tools are accessible, easy to use, and effective in helping you manage your play.

We follow strict guidelines set out under our Curaçao licence (8048/JAZ2017-067, Antillephone N.V.), and we hold ourselves accountable to high standards of player protection. Whether you access us through National Casino.com or our mobile app, our responsible gaming principles apply equally.

Signs of Problem Gambling

We encourage all our players to be aware of the warning signs that gambling may be becoming a problem. If you recognise any of the following in yourself or someone close to you, we recommend taking action immediately:

You spend more money or time gambling than you originally intended
You chase losses by depositing more funds
Gambling affects your relationships, work, or studies
You borrow money or sell possessions to continue gambling
You feel anxious, irritable, or guilty about your gambling habits
You hide your gambling activity from family or friends

If any of these apply to you, we strongly advise using the self-protection tools available in your National account, or reaching out to our support team for guidance.

Tools We Provide to Help You Stay in Control

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your National account. Once a limit is set, we will not allow further deposits until the period resets. If you wish to decrease your limit, we apply the change immediately. If you wish to increase it, our policy requires a cooling-off period of 24 hours to ensure the decision is made thoughtfully.

Loss Limits and Wager Limits

Our platform also lets you set limits on how much you can lose or wager over a given timeframe. We believe these tools give you greater transparency over your spending patterns and help you make informed decisions about your play.

Session Time Reminders

We provide session reminders that notify you how long you have been playing. This feature is designed to help you keep track of time spent on our site, since it is easy to lose track of time during extended sessions.

Self-Exclusion

If you feel you need a longer break, we offer self-exclusion options ranging from six months up to five years. Once self-exclusion is activated, we will suspend your account, block access to deposits and gameplay, and remove you from all marketing communications for the duration of the exclusion period. We do not reverse self-exclusion requests early, even upon request, as this measure is designed for your protection.

Temporary Time-Out

For players who need a shorter break, we provide a time-out feature that temporarily suspends your account for a period of 24 hours up to 6 weeks. This option is useful if you simply want to step away from gambling for a short time without committing to full self-exclusion.

Reality Checks

We offer reality check pop-ups that appear at regular intervals during your session, reminding you of the time elapsed and your current activity. These reminders help ensure that you remain aware of your gaming habits at all times.

Protecting Minors

We take the protection of minors extremely seriously. Our services are strictly intended for individuals who are 18 years of age or older (or the legal gambling age in their jurisdiction, whichever is higher). We require identity verification as part of our KYC process to confirm that every account holder meets this requirement. We also recommend that parents and guardians install filtering software such as NetNanny, CyberSitter, or similar parental control tools on any device that a minor may access, to prevent unauthorised access to gambling websites, including National.

Account Verification and Responsible Access

As part of our commitment to responsible gaming, we carry out identity verification checks (KYC) typically within 72 hours of account registration or before a withdrawal request. These checks help us confirm the player's age, identity, and location, and ensure that our services are only accessible to eligible individuals in permitted jurisdictions. We restrict access from a number of countries, and we encourage all players to review our terms to confirm their eligibility. Getting started is simple through our quick National Casino registration process, which also helps us verify your details from the start.

Support Organisations

If you believe that your gambling behaviour, or that of someone you know, has become a cause for concern, we strongly encourage you to seek help from independent support organisations. We recommend the following resources:

GamCare – www.gamcare.org.uk
BeGambleAware – www.begambleaware.org
Gamblers Anonymous – www.gamblersanonymous.org
Gambling Therapy – www.gamblingtherapy.org

These independent organisations offer confidential advice, counselling, and support networks for individuals affected by problem gambling, and we encourage every National player to make use of them if needed.

How to Activate Responsible Gaming Tools

We make it simple to access all of our responsible gaming features directly from your account dashboard. Here at National, we provide a dedicated section where you can set deposit limits, request self-exclusion, or activate a time-out at any time. If you need assistance, our customer support team is available 24/7 via live chat, or you can reach us by email at support@National Casino.com. For formal concerns, our complaints team can be contacted at complaints@National Casino.com, and we aim to respond to all enquiries within 24 hours. We also encourage players to review the terms of any National Casino bonus they claim, as responsible play extends to how bonuses are used.

Our Ongoing Responsibility

We at National are continuously reviewing and improving our responsible gaming framework to reflect best practices in the industry. Our goal is to ensure that every player who visits National Casino enjoys a safe, transparent, and fair gaming environment. We want gambling to remain what it should be — entertainment — and we are here to support you every step of the way should you ever need help managing your play.

Content updated: October 26, 2026